SaaSOps Engineer

SaaSOps Engineer

$30k USD/Year ($15 USD/Hour for a 40hr/week)

Key Responsibilities

• Providing in-office or on-call support in the defined time frame
• Follow documented processes for troubleshooting, recovery and service restoration processes.
• Fulfill defines set of tasks/processes in support of business and operational units.
• Validating issues and their fixes
• Owner of all communications in case of outages, including hosting bridge meetings, contacting all stakeholders, reporting, coordinating all parties involved
• Resolving outages based on run-books or product knowledge
• Monitor incoming tickets queue
• Evaluate all monitoring alerts and be capable of differentiating between valid and false positive alerts
• Work with product and vendor support technical teams as needed to resolve production issues, troubleshooting symptoms, and conduct root cause analysis with remediation plans or solutions
   

Candidate Requirements:

• Bachelor’s degree in Computer Science, MIS, or related fields
• 2+ years’ experience in systems administration support of web-enabled service application environments and technologies or IT Operations
• Commercial experience in SaaS Ops/Tech Ops/Infrastructure Ops/DevOps
• Experience with managing applications in Linux environments and shell scripting and commands
• Windows Server knowledge
• Good network and file system skills
• Experience with monitoring tools
• Experience with application performance assessment and improvement
• Relative autonomy to pick up new skills
• Comfortable “working virtually” with teammates and customers around the world. We do a lot of Skype and video conferencing
• Good proficiency in English language
   

Nice to have:

• AWS / Docker experience
• VMWare / IBM Cloud / Microsoft Azure knowledge
• Strong Networking skills
   

Apply now: http://bit.ly/2C3ccw7

For more details please contact [email protected]