SaaSOps Engineer

Crossover
Вакансии:
Разработчики
alt
Компания:
Crossover
alt
Зарплата:
2640 $
alt
Город:
Киев
alt
Добавлено:
31-08-2018

Подать резюме

Описание вакансии:
1624

SaaSOps Engineer

$30k USD/Year ($15 USD/Hour for a 40hr/week)

Key Responsibilities

  • Providing in-office or on-call support in the defined time frame
  • Follow documented processes for troubleshooting, recovery and service restoration processes.
  • Fulfill defines set of tasks/processes in support of business and operational units.
  • Validating issues and their fixes
  • Owner of all communications in case of outages, including hosting bridge meetings, contacting all stakeholders, reporting, coordinating all parties involved
  • Resolving outages based on run-books or product knowledge
  • Monitor incoming tickets queue
  • Evaluate all monitoring alerts and be capable of differentiating between valid and false positive alerts
  • Work with product and vendor support technical teams as needed to resolve production issues, troubleshooting symptoms, and conduct root cause analysis with remediation plans or solutions
     

Candidate Requirements:

  • Bachelor’s degree in Computer Science, MIS, or related fields
  • 2+ years’ experience in systems administration support of web-enabled service application environments and technologies or IT Operations
  • Commercial experience in SaaS Ops/Tech Ops/Infrastructure Ops/DevOps
  • Experience with managing applications in Linux environments and shell scripting and commands
  • Windows Server knowledge
  • Good network and file system skills
  • Experience with monitoring tools
  • Experience with application performance assessment and improvement
  • Relative autonomy to pick up new skills
  • Comfortable “working virtually” with teammates and customers around the world. We do a lot of Skype and video conferencing
  • Good proficiency in English language
     

Nice to have:

  • AWS / Docker experience
  • VMWare / IBM Cloud / Microsoft Azure knowledge
  • Strong Networking skills
     

Apply now: http://bit.ly/2C3ccw7

For more details please contact anastasiia.tykhonova@crossover.com