SaaSOps Engineer

Описание вакансии:

1624

SaaSOps Engineer

$30k USD/Year ($15 USD/Hour for a 40hr/week)

Key Responsibilities

Providing in-office or on-call support in the defined time frame
Follow documented processes for troubleshooting, recovery and service restoration processes.
Fulfill defines set of tasks/processes in support of business and operational units.
Validating issues and their fixes
Owner of all communications in case of outages, including hosting bridge meetings, contacting all stakeholders, reporting, coordinating all parties involved
Resolving outages based on run-books or product knowledge
Monitor incoming tickets queue
Evaluate all monitoring alerts and be capable of differentiating between valid and false positive alerts
Work with product and vendor support technical teams as needed to resolve production issues, troubleshooting symptoms, and conduct root cause analysis with remediation plans or solutions

Candidate Requirements:

Bachelor’s degree in Computer Science, MIS, or related fields
2+ years’ experience in systems administration support of web-enabled service application environments and technologies or IT Operations
Commercial experience in SaaS Ops/Tech Ops/Infrastructure Ops/DevOps
Experience with managing applications in Linux environments and shell scripting and commands
Windows Server knowledge
Good network and file system skills
Experience with monitoring tools
Experience with application performance assessment and improvement
Relative autonomy to pick up new skills
Comfortable “working virtually” with teammates and customers around the world. We do a lot of Skype and video conferencing
Good proficiency in English language

Nice to have:

For more details please contact anastasiia.tykhonova@crossover.com