SaaSOps Engineer
Описание вакансии:
2404
SaaSOps Engineer
$30k USD/Year ($15 USD/Hour for a 40hr/week)
Key Responsibilities
- Providing in-office or on-call support in the defined time frame
- Follow documented processes for troubleshooting, recovery and service restoration processes.
- Fulfill defines set of tasks/processes in support of business and operational units.
- Validating issues and their fixes
- Owner of all communications in case of outages, including hosting bridge meetings, contacting all stakeholders, reporting, coordinating all parties involved
- Resolving outages based on run-books or product knowledge
- Monitor incoming tickets queue
- Evaluate all monitoring alerts and be capable of differentiating between valid and false positive alerts
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Work with product and vendor support technical teams as needed to resolve production issues, troubleshooting symptoms, and conduct root cause analysis with remediation plans or solutions
Candidate Requirements:
- Bachelor’s degree in Computer Science, MIS, or related fields
- 2+ years’ experience in systems administration support of web-enabled service application environments and technologies or IT Operations
- Commercial experience in SaaS Ops/Tech Ops/Infrastructure Ops/DevOps
- Experience with managing applications in Linux environments and shell scripting and commands
- Windows Server knowledge
- Good network and file system skills
- Experience with monitoring tools
- Experience with application performance assessment and improvement
- Relative autonomy to pick up new skills
- Comfortable “working virtually” with teammates and customers around the world. We do a lot of Skype and video conferencing
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Good proficiency in English language
Nice to have:
- AWS / Docker experience
- VMWare / IBM Cloud / Microsoft Azure knowledge
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Strong Networking skills
Apply now: http://bit.ly/2C3ccw7
For more details please contact [email protected]